Towards Efficient Service Delivery: The Role Of Workflow Systems In Public Sector In Kenya
نویسندگان
چکیده
Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of service delivery to the citizens. To address these challenges, this paper addresses an application domain of workflow systems in public institutions and proposes a framework that can be effectively used in implementing workflow systems in public institutions.
منابع مشابه
Effectiveness of Extension Services in Enhancing Outgrowers’ Credit System: A Case of Smallholder Sugarcane Farmers in Kisumu County, Kenya
The purpose of this study was to investigate the role of extension services in enhancing effectiveness of out growers’ credit system in Kisumu County, Kenya. The study specifically sought to determine whether public and private extension services play a significant role in enhancing effectiveness of out-growers’ credit system among smallholder sugarcane farmers. A total of 110 small scale farme...
متن کاملPublic Sector and Globalization: Towards New public Management
Running public service organizations that is used in government and public service institutions and agencies, at both sub-national and national levels is a major area of research in public policy in the era of globalization. Thus, the aim of this paper is to probe relationships between new public management and the process of globalization. It argues that the emergence of NPM is the consequence...
متن کاملPrivate Practitioners’ Perspectives on Their Involvement With the Tuberculosis Control Programme in a Southern Indian State
Background Public and private health sectors both play a crucial role in the health systems of low- and middleincome countries (LMICs). The tuberculosis (TB) control strategy in India encourages the public sector to actively partner with private practitioners (PPs) to improve the quality of front line service delivery. However, ensuring effective and sustainable involvement of PPs constitutes a...
متن کاملGovernance, Government, and the Search for New Provider Models
A central problem in designing effective models of provider governance in health systems has been to ensure an appropriate balance between the concerns of public sector and/or government decision-makers, on the one hand, and of non-governmental health services actors in civil society and private life, on the other. In tax-funded European health systems up to the 1980s, the state and other publi...
متن کاملAccelerated Reforms in Healthcare Financing: The Need to Scale up Private Sector Participation in Nigeria
The health sector, a foremost service sector in Nigeria, faces a number of challenges; primarily, the persistent under-funding of the health sector by the Nigerian government as evidence reveals low allocations to the health sector and poor health system performance which are reflected in key health indices of the country.Notwithstanding, there is evidence that the private sector could be a key...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- CoRR
دوره abs/1504.02026 شماره
صفحات -
تاریخ انتشار 2015